Return and exchange

 

You have a period of 14 days (starting on the day when you receive the ordered goods) to notify us of your wish for a return or exchange.
To file this application please contact our customer service (contact@thesea.gallery). We will explain the further steps to you then. Please ensure meanwhile that the prints are in mint condition and in their original packaging.

 

 

The Sea delivers all prints with a pair of cotton gloves. We recommend wearing these gloves when touching the prints, especially for unpacking and mounting. We expressively point out that fingerprints on the photographs are a defect caused by the customer that excludes the print from returning or replacement.

 



Once your return is received by us, you have the follwing options to chose from:
• choosing another print of the same value
• refunding of the whole purchase value of your order
• receiving a The Sea gift certificate of the same value

 

To simplify your return you can download an appropriate form here. Simply fill it out and add it to the return.


Download return form

 

Attention: in certain cases exhibits can be excluded from the right of return.

 

 

 

 

Instructions of withdrawal

 

Right of withdrawal

 

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (The Sea, Dreikönigenstraße 10, 50678 Köln, Germany / contact@thesea.gallery) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. .

 

 

Effects of withdrawal

 

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

 

 

 

 

End of instructions on withdrawal